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The Hidden Cost of Paperless: Did Your Company Accidentally Take Control of Your Customers' Data?
Customers were told that going paperless is about convenience and sustainability. But, the shift from paper to digital billing created a change in who controls a customer's personal data.
Published by: Gary Stringham on
How Much Statement History Do You Need?
How long should you keep statements like bill payments and other transactions? The answer, of course, is, it depends.
Published by: Gary Stringham on
Your Digital Documents: The Risks of Biller-Controlled Archives
Storage limitations or pre-set expiration dates lead to the deletion of online digital documents.
Published by: Gary Stringham on
Why I Prefer Getting Bills and Statements on Paper
I'm the money nerd in the marriage. And I preferred getting bills and statements on paper.
Published by: Gary Stringham on