Many consumers pay bills through their banks, which offer the complimentary service to attract more customers. However, document archiving is one bill-management aspect the banks rarely offer.
Published by: Gary Stringham on
Customers want to view and pay their bills online. They want to see their financial picture all at once, not in small pieces reported on each biller website.
Published by: Gary Stringham on
Young customers struggle with remembering important details like due dates, minimum payment amounts, account numbers, or login credentials. Digital natives get their bills electronically, and yet, their experience is far from smooth.
Published by: Gary Stringham on
Moving customers to paperless communication has been a decades-long effort for businesses. Although more consumers opt out of paper every year, the adoption rate in many industries has been far below company expectations.
Published by: Gary Stringham on