Tag Results For: Paperless billing
Fraught with Friction – The Typical Digital Document Experience
We all have pay bills to pay. No one looks forward to it and it’s not a pleasant task at the best of times. But when the process is filled with friction and frustrations, the experience becomes even worse.
Published by: Gary Stringham on
We Have a Bill Portal - Why Do We Need Document Consolidation?
Customers want to view and pay their bills online. They want to see their financial picture all at once, not in small pieces reported on each biller website.
Published by: Gary Stringham on
Entice Your Customers to Check eBills and Statements
Consumers say they want a better digital experience with their bills and statements, featuring more personalized summary information. Survey showed the longing for personalized summaries rose to 74% from 61% in 2021.
Published by: Gary Stringham on
Your Digital Documents: The Risks of Biller-Controlled Archives
Storage limitations or pre-set expiration dates lead to the deletion of online digital documents.
Published by: Gary Stringham on
Consumers Know the Truth About Paperless Billing
Environmental stewardship and concern about our hectic lives is commendable, but is that what going paperless is all about?
Published by: Gary Stringham on
Forgotten Passwords: A Deterrent to Paperless Billing?
Moving customers to paperless communication has been a decades-long effort for businesses. Although more consumers opt out of paper every year, the adoption rate in many industries has been far below company expectations.
Published by: Gary Stringham on