Tag Results For: CX
Autopay: When to Use It, When to Avoid It, and How to Stay Safe
Autopay sounds fantastically convenient. No more time spent writing checks and no logging into dozens of websites to pay your bills. However, the "set it and forget it" aspect of autopay can lead to overspending.
Published by: Gary Stringham on
Utility Companies: How to Switch Customers to Paperless Bills
Utility companies' efforts to convert more of their customer to paperless billing have stalled. Here tips to get more to convert.
Published by: Gary Stringham on
Electronic Bill Presentment: Today’s Reality
Many consumers pay bills through their banks, which offer the complimentary service to attract more customers. However, document archiving is one bill-management aspect the banks rarely offer.
Published by: Gary Stringham on
Fraught with Friction – The Typical Digital Document Experience
We all have pay bills to pay. No one looks forward to it and it’s not a pleasant task at the best of times. But when the process is filled with friction and frustrations, the experience becomes even worse.
Published by: Gary Stringham on
New White Paper: Exploring Customer Resistance to Paperless Delivery
Try as they might, companies have been unable to achieve the level of paperless customers they would like. Why is this?
Published by: Gary Stringham on
Is it Time to Change Your Paperless Conversion Messaging?
Over the years, companies have used several strategies to persuade customers to switch from paper to electronic communication. But are these long-standing methods still effective, or is it time for a fresh approach?
Published by: Gary Stringham on
Improve Bill Delivery and Minimize Delinquency
Consistent cash flow is the lifeblood of every business. It can be quite a headache when customers delay or miss their payments, and it can happen a lot. According to a study by Pay Near Me, 51% of consumers confessed they paid at least one bill late in the last 12 months.
Published by: Gary Stringham on
Your Digital Documents: The Risks of Biller-Controlled Archives
Storage limitations or pre-set expiration dates lead to the deletion of online digital documents.
Published by: Gary Stringham on
Young People Struggle with Paperless Bills, Too
Young customers struggle with remembering important details like due dates, minimum payment amounts, account numbers, or login credentials. Digital natives get their bills electronically, and yet, their experience is far from smooth.
Published by: Gary Stringham on
Messy Filenames for Downloaded Paperless Bills and Statements
Downloading your paperless bills and statements leaves your PDF files disorganized. Here are a few tips.
Published by: Gary Stringham on